FAQ

FAQ

FAQ

Frequently Asked Questions

Please contact us for any questions not listed below. 

General

(We are happy to help and assist booking any additional transportation as long as it is paid for in total upon booking)

To get to the Gili Islands from Bali (1) you can take a fast boat direct to Gili, (2) take the public ferry to the port of Lembar in Lombok and then get a van or taxi to Bangsal where you can get a water taxi to the Gilis, (3) fly to Mataram and then take a taxi to Bangsal where you can get a water taxi to the Gilis. The fastest choice is the direct fast boat. The fast boat, and the plane plus taxi cost about the same. The public ferry option is the cheapest but it can take a long time.

Our Take Bone Rate cruise departs from Bira in south Sulawesi. Most of our passengers transit Bali. To get to or from Labuan Bajo (Sunda Island Cruise, Komodo Cruise) most passengers fly. There are two or three airlines that service this route, and there are daily flights in both directions. Prices vary according to airline and how early you book your flight ticket. We can book flights for you but require you to pay in full at time of booking. If you are adventurous and have lots of time, you can buy a combination of ferry and bus travel back to Lombok and on to Bali. These tickets are sold by the travel agencies in Labuan Bajo. They can take up to three days of non-stop travel (or you can decide to break your journey along the way) and are quite inexpensive.

For our Take Bone Rate Cruise, you fly to Makassar in Sulawesi and then get a taxi or a series of public buses to Bira.

Whichever cruise you decide to take with us, we give you full instructions on where, when and how to join the boat before your cruise begins.

Swimwear, caps, cameras and just the usual things you travel with! We provide bedding and towels on board, so you don’t need to bring that. There are shops available on the main islands to buy what you’re missing, but please note that you cannot expect to find western products and medicines (special batteries, tampons, .etc)

There is a low risk in Bali, Lombok , Sumbawa, Komodo and the islands of Java and Sumatra. The risk is higher in Irian Jaya and Sumba.

Malaria transmission occurs in Indonesia and based on your itinerary Malaria Prophylaxis may be prescribed to you during your consultation depending on your itinerary.

Please remember every traveller will require a itinerary specific consultation and this information should be seen purely as a guideline.

Indonesia does not have a well-developed medical-evacuation infrastructure and provincial hospitals. Some islands we visit have towns with very basic pharmacies, such as Labuan Bajo and Lombok, where you can find very limited range of medicine. However on some of our routes, the nearest medical help of any kind can be three days away.

Helicopters or air-ambulance evacuations are based in Bali and is very expensive, if and when it’s available at all.

If you are currently taking medication, please ensure you bring enough for your entire stay in Indonesia. If you have a medical condition, please make sure you seek advice with your doctor and organize adequate medical insurance, including coverage for air evacuation, before booking anything.

Blue Water Cruises cannot be held responsible for any injury or illness suffered from guests while on board.

Yes you can charge your gadgets when the engine is running but please take precaution as we cannot be held responsible for any damage caused by sea or rain water.

There are two basic seasons: the East season when the wind blows predominantly from the East (roughly June to October), and the West when it comes from the opposite direction.

Generally speaking the sea conditions are calm as islands surround and enclose the waters, making it rare to have big waves, however when the winds are blowing hard the sea can be choppy.

The Al isra ship is made of wood and ALL wooden boats tend to leak from time to time if it rains hard. Occasionally the roof of our cabins and decks may drip a little, but as all experienced sailors would say, ‘if you don’t want to get wet, don’t go on the sea’.

This ultimately depends on each individual, as not every body gets seasick, but it’s normal to feel a little uncomfortable the first day or so. We always have motion sickness (Antimo) tablets on board which will quickly help you feel better.

Our boat has a marine diesel engine and these are used as a matter of course. It is not practical to use the sails since these boats are not designed for speed. Nowadays people want to get to their destinations quickly and as far as we know, there are no boats in these waters that still use their sails as their primary means of propulsion. In addition, in areas where there are many reefs, shoats and islands, it is just not safe to rely on sails. Usually, weather and sea conditions permitting, we will put the sails up for an hour or so to give you a taste of old-style sailing and give you the opportunity to take photographs.

  • Three hearty meals a day + snacks
  • Continuous water, tea and coffee.
  • Petrol
  • Harbor clearance fees
  • A guide
  • Snorkeling equipment
  • Towels
  • Soft drinks and beer
  • Airfares or taxi transportation costs (we are happy to arrange this for you as long as it’s been paid for in advance)
  • National park entry fees (Moyo, Satonda, Komodo, etc.)
  • Diving packages
  • Because we offer diving as an additional facility rather than our cruises’ primary focus, we charge extra depending on which dive package you choose. For more information please look on the ‘diving page’, then let us know which one you want and what your plans are, so we’ll help you arrange the most suitable one.
payment & refund policy

To confirm your booking, we require a deposit of 50% of the total balance to block the space(s). The rest must be paid prior to due date shown on your invoice.

In Charter Al ISRA we will go far and beyond to assure you have the best possible experience aboard our boat rental. Unfortunately, there are times that circumstances completely out of our control unwillingly present themselves, which very occasionally obliges us to cancel some of the day trips or week charters that have previously been booked.

On this page you will find our cancellation policy for some of the different causes we can foresee taking place.

Before we continue, it must be explained that meteorology is not an exact science, especially during the spring or the end of summer, so we are not able to make any final decisions until 24 hours before the start of the excursion.
In the case that the weather conditions are adverse and prevent the contracted boat excursion from going out, we will act as follows:

Alternative date

The most logical option would be to try to find an alternative date that can be enjoyed. In the case of not being able to offer an alternative date or that the clients cannot adapt their agenda to the new date, an alternative itinerary for the same day will be offered.

Even within the same day we will try to adapt the time of departure and arrival to avoid possible bad weather to the best of our ability. For example, if the forecast says that it will rain continuously from 18:00 onward and we have hired a full day excursion from 12:00 to 20:00 then we will change to a new schedule of 10:00 to 18:00.

The change of date or schedule does not imply any reduction in the rate or conditions of the contract unless the period of time of the excursion is reduced. In this case, the new rate corresponding to the new duration of the tour would be applied.
In no case will it be possible to make the decision of shortening the excursion, once it has already begun, in exchange for a reduction of price.

Alternative itinerary

Sometimes it may occur that the weather conditions are adverse for navigation only in a specific area of the island. At these moments the boat trip will continue on a different route than originally planned, with no possibility for customers to choose the itinerary in which the conditions are adverse.

For example, for day trips on a sailboat, we usually offer different types of routes:

information @ www.bluewatercruises.com

In the event that a group had contracted route number (…), that is,for example the trip from Flores to Lombok, and it could not be held due to adverse weather conditions of wind, wave or rain, if we are not able to provide an alternative date then we would continue forward with the tour by following the other itinerary, route number (…) , the one of the best beaches in Komodo Nationalpark , as long as the weather conditions in this other route allow us to make the excursion with comfort and security for our customers.

In the event that customers decline this new itinerary offered due to weather conditions, they would not have the right to recover the amount paid in advanced to secure the reservation.

Return of the total amount paid

In the event that the weather conditions prevent us from advancing with the trip and we can not find an alternative date, nor can we offer a comfortable and safe alternative route, we will proceed to return the total amount paid in advance. The refund will be made within max 2 weeks by transfer or at our office.

What would we consider adverse weather conditions?

Adverse weather conditions are those that either prevent the boat from leaving its base or that avert the boat trip from being carried out with full guarantees of safety and comfort for our customers. What we want is for you to spend an unforgettable day on board, but unforgettable “for good” not “for bad”.

Examples of adverse weather conditions

  • Forecast of strong waves, in the area where the boat trip takes place.
  • Strong wind forecast with speeds exceeding 25 knots.
  • Prediction of intense rain for a period of time exceeding 50% of the total duration of the excursion.

Examples of weather conditions that are NOT adverse to navigation

  • There is a forecast that shows it is cloudy or there is little sun.
  • There is possibility of weak rains during a period of less than 50% of the total time for the excursion.
  • We are cold because we have not read the instructions and we have not brought warm clothes.

Above all, we will always apply common sense

Charter Al ISRA will, above all, always apply common sense. In no case will we force the continuance of the excursion on a day in which our clients are not going to enjoy our boat and our island to the maximum, showing the greatest flexibility possible in itineraries, schedules and meeting points.

In the event that the client, due to any circumstances, including unexpected and uncontrollable situations, could not carry on with the contracted excursion, or the rental, he would lose partial or the total deposit paid depending on the following:

  1. Notifying us of such event more than 2 days prior to the date of the charter: 100% refund of the deposit delivered minus the service charge (administration, bank fees for payment and refund, time of blockade of the ship, etc), which is 20% of the total of the booking. For example, if a deposit of 5000000 IDR is paid to reserve a boat and a cancellation is made with a notification of more than 2 days, the total amount of the deposit (500 euro) minus 10% of the total value of the booking will be refunded. (20% of 5000000 = 2000000). Total refund 3000000 IDR.
  2. Notifying us of such event less than 2 days prior to the date of the charter: The client will be obliged to pay 100% of the total value of the rental fee even if he does not take part in the boat trip.

In the event that the client has a specific contracted time slot and for any reason wants to enjoy less time than originally contracted, the client will not be entitled to any refund or reduction of the rental rate. You must pay 100% of the reserved boat.

Our company manages a mix of accommodation and boat. The boat or accommodation in management belong to owners who entrust us with the management of customer reservations for the entire season.
Sometimes this reservation management is not even exclusive, as they also work with other booking agencies like us.

Therefore, in these cases, our company acts as a mere intermediary, being the management of the boat, with the lease and the payments sent directly to the ship owner. It is very rare, but sometimes it has happened, that some of the boats had a technical problem and could not be available for the contracted week. In this case, or in any other case in which the boat is not available for the contracted week, the lessor (owner) would proceed to cancel the contract with a refund of the entire amount received up to that moment.

Half amount is required upon booking and the whole amount no later than 30 days before the charter. We recommend making the reservation in advance (min. 1 month ahead) to reserve the best dates. However, do not hesitate to call us if you decide on “last minute” vacations (no later than 2 week before).

For multi day charters pls e-mail us requesting Charter Request Form and Charter Agreement.

PT BLUEWATERCRUISES will not offer refunds for long term overnight charters cancelled or shortened due to adverse weather, acts of God, or events not within the reasonable control of PT BLUEWATERCRUISES. Cancellations received less than 90 days prior to your charter date are subject to forfeiture of all paid fees, except for extremely in climate weather or for some reason the boat cannot do the charter. We strongly suggest that you obtain travel insurance for your vacation, especially during raining season. More in Charter Agreement (accepted upon booking of any overnight charter)

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